Reviews
carol m.
Have been going to Kyle for facials for 2+ years. She is fantastic! Kyle really knows how to make my skin look great. She knows the products to use between visits. I highly recommend her for future clients.
Pauline E.
My experience with James is always amazing. No doubt about it.
carol m.
Have been going to Kyle for facials for 2+ years. She is fantastic! Kyle really knows how to make my skin look great. She knows the products to use between visits. I highly recommend her for future clients.
Pauline E.
My experience with James is always amazing. No doubt about it.
Donna O.
I had a wonderful massage therapist! James Johnson you are amazing at your skill & I will request you again. Thank you for making my day!
Angie M.
Kyley is so good at her job I live in Chicago now and I still come back here to get my facials because I can’t find someone as good or as clean as she is!
Christen O.
I booked my daughter and myself a service for the same time. An hour before the appointment I received a call that my lady was 15 minutes behind schedule. My daughter was called back and after waiting 30 minutes after my scheduled appointment I told the receptionist I would need to cancel. 42 minutes after my scheduled time the lady called me back. It was very disappointing. I would not recommend.
John C.
Alexey did a fantastic job! Got every major pain point worked out and came away feeling like a new man!
Leah W.
Samatha was great! She listened to my skin concerns and gave me tips on products to use and helped me create a plan for the facial before my wedding!
Nancy M.
Samantha was great! She wasn't expecting a client but since I could not have a massage due to medical issues, she accommodated me at the last minute. She was personable and knowledgeable. I was totally relaxed and refreshed.
Sarah S.
Alex provided literally the best massages I’ve ever had. I don’t just leave feeling relaxed, I leave with serious tension gone from my body.
Colin C.
James is a fantastic masseuse. He is consistent, professional, and listens to my concerns.
Don S.
Darlene is fantastic. She's very professional in every respect. I would highly recommend her for a deep tissue massage. She's the best!
Krystal K.
I’ve had a lot of massages but Alex is by far the best I’ve ever had. Would recommend to anyone who asked!
Maurita E.
My whole body was out of wack. My lower back, shoulders and neck had me very uncomfortable. After I left I can stand up straight and walk with ease.
melisa p.
Yolanda is one of the very best exclamation. She pays close attention to details and remembers the things that I like from one visit to the next. This was the first time I had a hot stone with her and it was one of the most relaxing massages I have ever felt. She really helped some sore muscles in my neck and back feels so much better.
Debbie J.
Kylie was the estitician I had the pleasure of being given an amazing facial along with the soothing diamond glow treatment. She definitely knows what she’s doing. I was running a few minutes late as I could not find a parking place. I commented that I knew she could not make up the time I missed. Her response was one I was pleasantly surprised to hear as she responded with, “oh no, I’m going to give your full time.”. THANK YOU, Kylie!????
Kate D.
Allison is always fantastic! Recommends great products and services to keep my skin looking and feeling amazing!
Kristen K.
Alexey did an incredible job I had not received a massage in many years and he did not disappoint. Highly recommend these services.
Joshua L.
I had an amazing experience with Samantha yesterday. Not only did she provide top shelf service with my facial, but her personality is very warm, personable, and authentic. I also appreciated her attention to my skin and wanting to make sure I was comfortable throughout my appointment. Definitely will be returning to her!
Robin G.
Alexey has a wealth of knowledge! His knowledge of TMJ might be the one thing that could heal my constant neck pain and teeth grinding.. I booked a cranial massage for next week to continue working on it. He was great!
Calista H.
Brandie was listening to a podcast during our massage and I could hear it through her airpods. She was 15 minutes late to get me out of the waiting room and said she would make my time up to ensure that I received the full hour, but I was dressed and leaving my massage after 45 minutes. She also seemed to be sick, which is completely understandable, but she was coughing and sniffing the whole time. She had no music going, so I asked if she could play some music, and it was upbeat Jack Johnson music, which I told her was fine (because it was better than hearing her podcast). She didn't cover my entire body even though I asked her to multiple times. The massage itself was very harsh and boney. My body feels sore the next day and not relaxed. The front desk attendant was very friendly and kind!
Karen C.
I’ve been a regular client at the Brentwood H&S for 3 years for monthly massages. James is an outstanding massage therapist; he is great at finding and addressing the pain points while providing an overall relaxing experience.
Kathy G.
Hand n Stone is the best place for your body's needs. I've been going for over a year and am so happy with the facials I receive from Jennifer. She has many years of experience and knows what your skin needs. I'm so glad I found Hand n Stone and Jennifer!
Penny L.
Samantha provided a lot of treatment and relaxation for the given timeframe. Great personality, good conversationalist. I will ask for her again
Jessica W.
This was one of the best facials I have had. Allison is amazing and I will definitely be back.
Michelle B.
Staff is very friendly and professional. My massage from Michelle was one of the best I've ever had!
Allison K.
It was actually a treat for my daughter, mother of two kids, and I have to say she came home, starry eyed, and looking like a brand new woman. She absolutely loved her session.
Joanna B.
Love coming here!! Ali is the absolute best. I always have the best time and feel so relaxed after my facial. I can't wait for the next one!
Debbie C.
Location was hard to find. Just not quite the experience I was hoping for.
Debra F.
Very professional and nice and explained everything
Rebecca B.
After multiple attempts to contact the manager Savannah and no return response, I am more than dissatisfied. I requested cancellation yet was still charged. My experience was awful with the services I received and there’s also a class action lawsuit against this company for multiple sexual assaults during services.
Margherita P.
I had the pleasure of receiving a facial with Alison!! She was absolutely amazing! She was knowledgeable, professional and probably one of the best a estheticians I've ever encountered!! I would highly recommend this young women!!
Mary L.
Love this place! Massages and facials are wonderful!! The staff is so knowledgeable and always so helpful and friendly!! 5 stars for sure!!
Charlotte V.
Best facial I've ever received! Whole staff was so kind and welcoming. I had mine with Gracie and she was amazing. Really knew what she was doing and my skin has never felt or looked better!!
Tasha Y.
Love this team and service! Will definitely keep coming back.
Cody S.
*Update* My wife and I visited on 5/27 after the original message below. The service was much better this time, and the GM Savanna worked with us to ensure that things were made right, and that our experience was satisfactory this time around! I appreciate her commitment and the commitment of the store to ensure the satisfaction of their customers! Thanks again, and I am sure we will be back in the future. My wife and I made an appointment here for a couples massage almost a month and a half out. On the day of our appointment, Saturday May 6th, we arrived about 10 minutes prior to the massage. Upon arrival, we were told that only one of our massages would be able to be completed, as a masseuse had called in that morning sick. We did not receive any communication of this until we made the drive in. We live about 20 minutes away, and were both incredibly frustrated and disappointed in this transaction. The receptionist apologized, but could she have not made a simple call to inform us of this prior to arrival? Very poor communication, and bad business overall. After this conversation, she advised that there were no other appointments available for over a month, and we could try calling the Franklin location. She said she would put a note in our account for a discount, but that ultimately did not seem like a viable solution in our opinion. However, we called the location anyway, and they also did not have any thing available for almost a month for two female massage therapist as requested. We took the earliest available appointment, but were just incredibly frustrated about the entire experience. To top things off, when we contacted the Franklin location, they also advised us that there was no note placed into our account that indicated a discount should be given. We do plan on speaking with a manager to make this right at our next appointment. The primary reason we booked this appointment originally was because my wife had a gift card. I can assure you that we do not plan on coming back once this gift card has been spent.
Monica A.
Everyone was so friendly and willing to explain the difference in the services they offered. My massage was great and my facial was wonderful. I will definitely be back.
Amanda B.
Horrible!! Run as fast as you can away from this place. Terrible service, rude and incompetent staff, never any appointments available and they won’t let you cancel without speaking to the manager. Scam alert they want to keep that auto bill on your credit card as long as possible. Everyone should report this sham of a business to the BBB.
Marissa P.
Manager allows smoking in spa
Laura G.
Last week our party of four women pampered themselves to hot stone massages at Hand & Stone-Brentwood, TN. We were paired with estheticians, James and Lakreshia who we extend a heartfelt thanks for the thorough, personalized, and relaxing massages they provided each of us. It was the perfect start to our ladies day out. Kudos too to Caili for making the arrangements on short notice and for directions on how to locate them. It's a great way to spoil yourself and would visit again when in TN.
Kimberly S.
Unfortunately I have to update my review below to reflect the poor management of the Brentwood location. The manager is very young and doesn’t have a full grasp of managing her people or us clients. She needs to realize that since she’s young she doesn’t know all the answers and in my opinion needs training on how not to talk to her employees in front of cliental. Meaning you don’t because it makes us not feel real good to hear reprimand and employee in front of me. I felt that it was very unprofessional and demeaning to her employee. You join becoming a member for $69.99 per month which includes a one hour massage each month. The massage therapist I had was exceptional! I came in with severe neck pain that I had solid for six weeks and through her healing hands I’m pain-free!! Everything I have tried, with doctors & homeopathic had not worked to relieve the pain.
Stephanie N.
My boyfriend and I went last week to get a massage. Our massage therapist was very unprofessional, said some inappropriate comments to my boyfriend, and should be removed. We called corporate and told them everything, it’s been a week and they still haven’t called us back. They seem to not take this seriously.
Hilary B.
Was a customer there for over a year, paid on time, had a great experience each time getting facials and massages. I am not sure what happened, but there must be a new manager. I called to cancel an appointment over 48 hours in advance and was still charged a no show fee. When I called the store to dispute this charge, I was told "the manager would call me back tomorrow". Which she never did. When I walked into the store to personally speak to someone, the manager blew me off even though she was sitting right in her office and said she was in a meeting. Once again I was told she would "call me tomorrow". She didn't call me. When I called back a few days later to explain this and effectively cancel my membership, I was told by the front desk they have no way to cancel memberships or make refunds. That the "manager would call me tomorrow". When I became frustrated with this and expressed that, the front desk employee hung up on me. When I called back, I was told the manager would "call me back tomorrow". I'm not holding my breath. It seems like whoever runs this establishment has no problem charging people's cards with no follow up or concern whatsoever.
Pauline A.
I got a great massage there. The work atmosphere between employees was uncomfortable for me.
Lindsay J. C.
**0 stars if I could** Out of the 8+ Hand and Stones I have been to with my membership this has to be the hands down worst experience I have ever had, especially as a first time visit. I would recommend making the additional 10 minute trip down the street to Franklin or at this point, cancelling your membership and getting one somewhere else, as the barometer of service has plummeted.
Abigail S.
Murfreesboro location (continue reading for Brentwood location)-My husband and I already had an issue with whether or not he purchased a membership or a gift card. That issue is still not addressed. My MEMBERSHIP was purchased on 12/21 as a GIFT for Christmas. On 12/22 is get another email welcoming as a MEMBER and what MY MEMBERSHIP comes with....Not GIFT CARD. He addressed this and the membership was CANCELLED by office staff and NOT my husband. And they entered in the system as such.... and then entered in as a gift card in HIS name. My husband schedules me anyway at the Brentwood location, and says he will square things away at the visit he scheduled for me. Even though he purchased a membership, I received an email stating my MEMBERSHIP was cancelled via an email on 1/6/23. So I am not understanding how Hand and Stone state I didn't have a membership. Yet I received a membership welcome email and "sorry to see you go" email and how my membership was cancelled. I called the Murfreesboro location and was told MY membership was cancelled and a gift card placed in his name. That I would have to use his name to schedule anything.... husband schedules me at Brentwood location. Brentwood location- lady at desk didn't seem to fully understand what was going on and what had transpired. She keeps telling him he bought a gift card and he keeps telling her what is was supposed to be. Even though I explained the above to her. She stated she would let a manager know and have someone call MY HUSBAND. No one has called my husband as stated. I only received all call for filling out the to reviews ( one for "sorry to see you go" and the other regarding my visit on 1/7/23). I missed the call and called back. I left a voicemail for you to call my husband because this transaction is and has come out of his account, and I am not receiving what he paid for, nor is my gift in my name, you have changed it and put it in his name. This review does not pertain to the massage therapist. Update- it has been 6 days since told someone was going to call to fix this issue, is no call
Teresa C.
I've had several facials here over the years and they've all been wonderful! The only complaint I have is the spiel you get every.single.time to join their monthly club or to buy products. Instead of the long-winded sell, simply ask the client if they're interested in hearing about it. Chances are, we've all heard it while waiting to be called back.
Patty M.
They changed my credit card when they said they wouldn't and won't refund my card!! I'll never go back here! Plus trying to call them Isa waste, they will not call you back!
Shelby H.
Best massage I’ve ever had. Staff is very friendly
Beth K.
Areas that I wanted time spent on like my back was brushed over during the massage however an absurd amount of time was spent on my feet and arms. Take your money to another massage establishment because you will not get the treatment you are looking for here.
Lynn W.
DO NOT trust anything this place tells you. I was told I could allow my kids to use my two remaining credits when I cancelled and it was NOT honored! I wouldn’t want to do business With a company that blatantly lies. I spoke to their regional manager, Tracy, and she refused to honor the agreement I had with the Murfreesboro manager. This is horrible customer service and I will not be back.
Shontell J.
Love H&S!!! Been a member for years, and I’ll never leave them!
Meg S.
A HUGE SCAM FOR MONTHLY CUSTOMERS. They will take your services away you paid for without any notice if you cancel and refuse to pay for another month you don’t even want (you’re required to pay the month). I would stay as far away from them as possible and find a local spa with good pricing and customer engagement. They clearly care more about their making money than building relationships with their customers of over three years. They’ve never reached out to me to see if I would like to continue their services or notified me of these extra charges at cancellation. I’ll be calling the Better Business Bureau for sure.
Christy G.
There always seem to be issues with scheduling at this place so i decided I'll just be a walk-in client since i was told they take walk-ins. That was a mistake too! Why is this place NEVER open when they are supposed to be!!!??? I get off work at 630, but every time i come by they are already closed by 7or 8! But their hours say they are open til 9pm!???? Lies!!!!
Ron F.
Great facial
Katrina T.
I came here to write this review because I had a facial last week and the girl who did it, Kylie, was very knowledgeable and gave me advice which has proved very helpful! I’ve been doing what she said and my skin looks better than it has in years, with somehow less acne and less wrinkles. So I definitely recommend her as an esthetician! I took off one star because I had booked a massage on the same day, and received a confirmation email and everything, but when I arrived I was told there was no appointment and no one available. I rescheduled for the next week, and was told it would still be at the introductory rate since it was my first massage with them. But then when it was time to pay for the massage, after the service, I was charged full price and told the only way to get that price was buying a membership. Overall I still had a good experience and my services were very nice and relaxing, but be prepared to be given a sales pitch, and possibly avoid online booking.
Derek R.
I have had a membership here for way to long and it has been money tossed out the window. Beyond booking issues and never having a masseuse available. Or getting one booked and then have a massage get canceled, with no recourse or upgrade for the inconvenience. They constantly sell upgrades, that I didn't ask for and then have a balance and the end of the session. I urge you wholeheartedly to stay away from this place and never give them your money in any way shape or form
Liv
Trying to use up credits from my canceled membership before they expire, and I have had multiple appointments canceled day of because therapists weren’t available or needed to leave early. I’ve also had messages where ‘the online booking was incorrect and that time shouldn’t have been available’ for an appointment. Really wish I could just receive a refund for the credits I have instead of trying to use them. It would be so much simpler.
Katrina V.
stay away from this place!!!! If I could give a zero I TOTALLY would. we scheduled appointments here for a bachelorette trip for me and two other girls. while scheduling these appointments we let them know MULTIPLE times that it was for a bachelorette. one of the bridesmaids scheduled a facial and she received a message it was cancelled due to them not having someone to perform that service but we can still receive massages. that should of been the first red flag but due to covid and short staffing we understood and still went with just the massages. when we went in for these massages they had us fill out paperwork and said “we will get you back in just a few” so we were sitting in the waiting area as I was explaining to one of the girls that my legs were hurting and how I could not wait for this massage after last night. the office manager then comes out and asks us when the last time we stopped drinking the night prior, we then explained it was about midnight/ one o’clock when we stopped drinking (mind you these appointments were scheduled for 11 am) she said that you cannot drink the night prior to the appointment as alcohol makes your body feels numb so if they applied pressure to you they could “hurt you” I was telling her that we stopped 10 hours prior to these appointments almost a FULL DAY. she said “it doesn’t matter and that she was still charging us for the massages that were NEVER performed. Pam (the office manager) then asked me for my occupation and although that is entirely NONE of her business I explained I worked in the health field and she said “exactly due to you working in healthcare there is protocols you need to follow correct” i said yes absolutely but it did not make sense to me how it was almost a full day prior to us drinking and how those services could not be performed. she started to become rude and nasty and touching me although I was already aggravated so as soon as we walked out we were charged $140 something dollars for services we NEVER received!!! the next day I called to request the documents I signed when we walked in and she “explained” too me that those are apparently confidential when those documents have MY signature therefore I own legal rights to those documents! then I requested there “protocol” form stating you cannot drink alcohol the day PRIOR to a massage when there are SEVERAL other places you can receive massages from that literally give YOU champagne during the service. she said she will also not send me the page stating you cannot drink the day prior because she does not have that document and told me to “google it” on some other massage site. She then said “when you go to a doctors office and ask for your records do they give them too you” YES?!? absolutely those are YOUR documents. Do NOT come here seriously! I am not the type of person to write reviews in fact this is the first review I have ever wrote. Pam is the office manager has absolutely zero idea of what she is talking about and Tracy I believe is the GM/Owner of this franchise and they were both super rude and all Tracy said was that she was sorry and she will not be refunding me as she has to “pay” her therapists for their time although they literally didn’t even perform any services?!? I also asked tracy if she was not refunding me the money back if she could schedule me those appointments so I can receive the service I paid for she told me she will not do that for me either. I am so extremely disappointed and they ruined hand and stone for me and I will not return to ANY of their locations.
Luckie W.
I was gifted a facial for Mother's Day and was delighted to check out Hand and Stone for the first time. When I arrived there had been a mix up with the scheduling and I was an hour and a half early. No problem. I returned at the appropriate time and had a wonderful experience. I chatted up the front desk ladies who were lovely and told them about my Mother's Day gift. I was asked if I wanted an add on and I stated I was concerned that my kids would be charged because it was a gift. I was assured they could separate out the billing. I made an appointment for the very next day for a massage at my own expense, obviously. At check out I again made it clear that I was concerned the kids would be charged. I gave the person in charge of billing my Discover card. She seemed to take a very long time on her computer with the billing. I assumed she was new and treated her with patience and kindness. Fast forward somehow, my kids were billed for much more than they originally gifted me and my poor daughter in law has been treated very poorly by these people while trying to discreetly correct the mistake. Not only have they not made an attempt to reach out to me, they didn't respond to a message I left. I just left 3 more and hope to speak to someone who can finally sort this out. It feels like gas lighting at this point with the billing person saying she needs my permission to bill my card and acting like my daughter in law has done something wrong! I'm trying to handle this while out of town on business and its an unnecessary hassle for all of us. Any anxiety they worked out of my body has been replaced by disappointment, and frustration at the inept and inappropriate billing. Be warned.
Trinaty T.
If i could give a 0 star review I would. This place is embarrassing and unprofessional. We came for a bachelorette party and they wouldnt service us because we drank the night before. We were NEVER told we shouldnt drink before this appointment. My appointment had been canceled and rescheduled 3 times i have not been compensated and then we come in and they want to charge us after coming in and not service us because we drank till midnight? This place is ridiculous. ANY Other spa is better. Do NOT come here. Especially for a bachelorette party. Ruined the whole weekend.
Carla S.
Worst massage I ever had in my life! My technician placed a very hot towel on my back never tested it first. Her technique was terrible and disconnected,her body makes a clicking noise , so irritating and she turned the heat on in the bed , it was hot as heck in the room. She dug her finger in my upper back, have no clue what that was for. She started late and ended early, which was fine because she was terrible, had to come home and schedule another massage because she was awful, A manager called and all she could say was sorry. Don’t go here if you have other options!
Barbara H.
The staff is fantastic and the owners really care about the clients as well as their staff. Awesome services the Himalayan salt stones are so fantastic a must try!
Rob E.
Lovely
Valerie A.
They were great! Did a fantastic job!
Richard S.
Run from this place. Do not go into any monthly agreement. My wife and I have tried cancelling multiple times and keep getting the run around. It’s absolutely ridiculous!
Lucy S.
I got my first facial ever and Lauren was incredible! Very knowledgeable and friendly. Would highly recommend to anyone looking for a facial!
Joetze V.
I have been a member of hand and stone for a little over a year and have visited multiple locations and can say that I have received excellent customer service at all locations! The location here in Brentwood is inviting, clean and everyone is friendly. Keep up the great work!!
Caroline Mitchell M.
Massages are great but I can't get anyone at the front desk to answer or return my calls. I'm a member, my online portal is not working, and I've called 4 times in the last 2 weeks to try and schedule a massage. I'm going to cancel after I use my credits.
M G.
They're a scam! They take your money and don't let you use the complimentary services each month with your membership, or they uncharge you a ridiculous amount. Left with a gigantic rash on my face.
Leslie H.
I went there for a job interview but they stay busy which tells you how great their services are!! With their Facials, Massage's and other services they offer several packages and some specials that are sure to please!! They even have a rewards program and a Lifestyle program that you can join. They also offer many products to buy in store, no waiting on shipping delays. So go see them today and Melt that Stress away!!!!
Amanda P.
Just had a facial with Lauren and she is AMAZING!! So relaxing and my skin is glowing. Loved her! Love this place. Highly recommend.
Zane A.
Got an amazing facial from Jennifer, but their prices are above the norm..still worth the facial though!
Prosperous U.
Great facials
Dot N Randy S.
Enjoyed the visut will revisit again ty lollipops
Erika V.
My mother and I have had many issues with this location. My mother does not speak English and the old manager signed her up without her understanding. The new Manager bianca, who was extremely helpful. She cancelled my mother’s membership with ease and understanding. She also speaks Spanish. She is aware of the issues with the previous manager and apologizes for them. My main concern here is the new receptionist with red hair. it seems like they are not sure of what they are doing they are very loud and inpatient. Told me she would put my mom on cancel list and did not until I called Bianca again. I will be having my mother and I come back still hopefully Bianca will train her more.
Lezlie O.
Experience depends on which esthetician you get. First two times were excellent. 3rd time my esthetician was home recovering from Delta virus.. They gave me a new person who did not know what she was doing with the NuFace treatment. It left the right side of my face from cheekbone to temple very sensitive with numbness. She did not fully prepare my skin with gel and hit an exposed area that was without the gel. I hope this goes away. Very uncomfortable. I'm having to see my doctor about it. I won't go back.
Zakry V.
Not a fan of the new manager of this location. Every time I make appointments right after my current appointment a month out in advanced, It never fails I get called asking to change my appointment or it’s been cancelled. What’s the point of making the original appointment. Then to top it off, the way all the employees are treated in front of customers is definitely not professional at all. I was very concerned at how the “manager” of the spa speaks down to her team, how did she even become the manager. She does nothing but criticize everything anyone does and it’s done right in front of the customer. It’s supposed to be a spa, relaxing time and an opportunity to unwind for me after working all day. Unfortunately, due to the manager and her negative energy, the environment is quite hostile. It’s been that way the last 2 times I’ve visited and it’s been that way since she started. At this time I’m cancelling my membership.
Michelle D.
I can't believe the lack of professionalism! I had an issue that could have easily been resolved with a simple conversation. It's now been over a month, and the manager has yet to call me back. Each time I've called, I've been given an excuse yet no one has had the courtesy to return my phone calls. I find this completely unacceptable and unprofessional!
A Google U.
My masseuse began late and ended before the hour was up. She was very smart and knew what she was doing but it felt rushed and she kept talking to me throughout the entire time when I was just trying to relax and enjoy my massage. Also, don't bother paying extra for a scalp massage because it's a joke.
Niki W.
Super rude front desk and it seemed to me just a place for new grads to practice. Not worth the money or the time.
Power To Persevere 1.
Loved the ambiance and my esthetician crafted my brows beautifully.
Michelle A.
Tonya my massage therapist and Lauren my esthetician get 5 stars. The time in my services was very desperately needed. 0 stars for everyone else. The front desk was not very welcoming, confused me about my paperwork. Failed to tell me that my request for more time the day before would put a 45 minute gap in between my massage and facial. Had to cancel dinner reservations with my husband. The time change also put me in 45 minutes of traffic, and my anxiety was just as bad by the time I got home. I have a 20 minute drive normally. I spend hundreds of dollars here monthly, and the manager and spa associates did not say sorry, did not even look remorseful. Barely even paid me any attention. Not even like a $10 off or free sample or even a look of regret. It’s really disappointing and the only reason I’m here is because of the lovely massage therapists and estheticians there.
Chelsea B.
I recently had a facial by Asia , one of the newest esthetician’s at Hand and Stone in Brentwood and she was amazing ! She knew exactly what my skin needed and cleared my whole face up ! It’s been a week later and my skin is still so clear and looks so healthy ! Highly recommend Asia for all your facial needs ! ??
Izabela G.
I had some credits on my account that a previous manager transferred and agreed upon months ago. The current manager (evening of 2/1/21) was beyond rude on the phone and didn’t want to honor what was already discussed. Internal issues are none of my business as a spa guest. I think of a spa as a relaxing and calm place, the last thing I need when booking a massage, is to encounter a poor managed business.
Laschina W.
Great service loved the place!
Raquel R.
Rebecca is amazing.
Lisa B. H.
I was on vacation in the area & got migraines, so visited a few times. The whole team was phenomenal each time. Thank you!
Beth N.
I recently had a massage with Rebecca and she did a wonderful job. I have been having issues with my neck, down my arm, and into my hand, and she helped relieve some of pain I had been feeling. She wasn't able to get rid of all of the pain, but she helped me tremendously and I will definitely be back. Thank you Rebecca and Hand and Stone!!
Guy S.
The staff at this location was very friendly and professional. The facility was clean and pandemic restrictions seem to be followed very closely. Even with the challenges presented by social distancing and mask requirements I enjoyed a relaxing and well needed massage. Thank you!
Ann D.
Very relaxing atmosphere, kind and attentive staff, wonderful facial from Nicole.
Lauren E.
Had a wonderful experience! My appointment was with Lauren O. and she was very thorough and made me feel comfortable. Will be going back soon!
Lou V.
Mistakes were made. The owners called me personally and genuinely tried to rectify the situation.
Brittany S.
Darlene was excellent. She is very knowledgeable/
Bradford B.
Very over priced. Having a very hard time getting them to cancel the monthly charges.
Anna O.
Had a great couples massage. Very relaxing.
Michelle H.
Brian was excellent. In one hour, he got deep into muscles however without pain. He started by sitting down and asking me what I needed, any issues, etc. Excellent, relaxing massage.
Andrew W.
I came in for a massage. The massage was good. I had a gift certificate and asked the receptionist if it was accepted there. She said of course. After my massage they refused to take my gift certificate. I didn't have the money for the massage.So I had to call the person who bout it for me, and ask for the money. Instead of being relaxed I left completely embarrassed and exceptionally uncomfortable. I was supposed to receive a call from management. Never happened. I don't think I will return
Vicki F.
Great massages
J S.
Rude and unprofessional front desk.
Rebecca H.
Horrible experience. Hands down the worst massage I have ever gotten!! Don’t waste your money.
Skye S.
1st time getting a professional massage so i didnt rly know what exactly to expect, but it was super nice and relaxing
Torrance W.
I will not go to ANY OTHER SPA! Hand and Stone is amazing. They make sure you get the best service in the most welcoming and relaxing environment. Every time I go I have James as my Massage Therapist and he is truly wonderful. He listens is very professional and I always leave feeling good. Every facial I have ever gotten has been wonderful. Anna did my last one and knowledge on everything has me going back to her next time. What I love about hand and stone is that they are not super pushy about up selling add-on’s they give me the information and how it will benefit me. They don’t get pushy or make you feel guilty. I always end up adding something and it’s always worth it. Truly worth every single dime.
Brynnan M.
The massage felt good, but the masseuse seemed like she kept almost falling asleep. It was at 9 am.
L'brisha C.
I signed up for the membership at Franklin and the massage was great. I went to the location in Brentwood this weekend and it was amazing! I had Rebecca and she gave me a lot of information about the stones and salts that I didn’t even know about! I ended up upgrading my regular 50 min massage and getting the Aromatherapy Peppermint and the Hot Stones! I would much rather come to Brentwood location and see Rebecca than go back to Franklin’s location to be honest. The staff was extremely nice and made me feel really comfortable! And it was so beautiful inside the lobby as well! The best experience I’ve ever had with any massage place!
Amy S.
Always a great place to pamper yourself
Lynda L.
Facial was the best. Nicole did a great job and I can't wait to go back.
Allison B.
I had a great massage but was very unhappy with the front desk staff. I had just signed up, swiped my credit card and left only to get a quick call that I left my keys. When I returned to get my keys a young lady at the front desk informed me that my credit card didn’t swipe right and I needed to swipe it again. When I reached for my keys and thanked her for them she held them up high and wouldn’t release them until I swiped my credit card. All three front staff members had their attention on me. I jokingly told him I was from New York and then if I wanted to get my keys I would take her down if I had to. I felt that was a very inappropriate way to treat anyone especially a 55-year-old woman. I swipe my card, took the keys and left. The next day I canceled the membership. I will never set foot in your establishment again.
Jose A.
I called to make appointment , they got all my information plus credit card and when I went to the place they said they never had me down but I asked twice while on the phone to clarify the date but still nothing . Horrible.
Priya D.
Disappointed after getting a facial today. The aesthetician seemed to not care much and hardly did any sort of facial massage. She seemed distracted and kept trying to force the membership on me, by telling me my skin was horrible and that I “needed” it to fix my skin problems. Paid $15 extra for a scalp massage that lasted 2-3 minutes at most. Will not be returning to this location.
Paula W.
Nicole was amazing!! Had the Swedish facial, and my skin looks and feels better than ever. The staff was so courteous and welcoming. Awesome experience!!
Wayne C.
Loved it. I'm ready for another.
Rick S.
Had small accident decided to get my first massage. Feel better now than I have in years. I signed up for monthly program.
M W.
The absolute worst. Truly the worst massage I’ve ever had and questioned if the therapist was properly trained or even certified. Very disappointing.
Lindsay W.
A bit overpriced and always book up so u have to book pretty far out but still ok
B.
My husband and I got a couples massage with Marleah & Lakreshia on our anniversary trip to Nashville. Not only was the lobby space beautiful, but both ladies were very sweet & left us both feeling super refreshed! Afterwards, they also spoke to us a little more about their assessments (e.g. you're really tense in this area, etc) and what we can do to relieve any lingering pain going forward, which was very helpful. Thanks to both these ladies & Michelle the Receptionist. It was a pleasure talking with you and we'd love to visit you all again next time we're in town!
Scott F.
Very nice place. Therapists fo great work!!
John D.
Spa environment without the spa price attached to it. Great staff, wonderful atmosphere, in a great location. Couldn't wait to rebook, bc they also don't force you to sign up for a shady one year membership like massage envy does.
Sean M.
Friendly staff!
Ashley F.
My experience at Hand & Stone in Brentwood is always wonderful. The staff is friendly and professional, and I have been going to Nicole for facials for a few months and my skin is happier than it's ever been!
Dani S.
I bought a Father's Day package for my husband. We drove across town and planned to spend the day working around the appointments I scheduled for him as part of this package. My husband and I were in Sur La Table when then phone call cancelling our appointment came 15 min before his scheduled time. When I ran over to the spa, I was told there were no other therapists and the best they could offer was to reschedule on another day. I was told the therapist has a bad wrist and could not perform her duties and that this was a reoccurring issue. When I asked for the manager, I requested reimbursement for the package so that we could go elsewhere. She said and continued to point to the gift card fine print that refunds are not allowed. She then offered to call the therapist and have her come in despite her injury to perform the service for which sounded ludicrous and of course we didn't want. Even she said "good point" when I said why would a 6ft 6in 250lb man want a massage from a therapist with an injured wrist? All we wanted was our money back but were repeatedly told the spa didn't offer reimbursements and the best they could do was reschedule. So, as we stood there left to hang out to dry, I asked to escalate to the owners but was told they were out of town. For this, I did insist to speak with the owner. I spoke with Jack who after hearing my story, despite standing behind his premise that they don't do reimbursements did say he would have his wife would call me on Monday to handle it. I thought we were done with the unpleasant customer service, until Sandy called and proceeded to accuse me of being belligerent to her staff while in the same breath asking for my CC info to process the reimbursement. Such and accusation was completely unnecessary when all I requested from the onset was a simple reimbursement for unrendered services. This no different that their 24 hours cancellation policy but on the flip side. So I have cancelled my membership after being a member there for approx 3 years wanting nothing to do with a retailer who cares so little for a customer experience. Buyers beware and take note of similar feedback below.
A Google U.
I have had a wonderful experience each visit with the customer service and the massages and facials. The staff is attentive and helpful and very friendly. A happy place for me!
Leah E.
The front desk staff and facilities were excellent, the massage however, was excruciating. Rebecca was nice enough but talked the WHOLE TIME, asking me questions non-stop. And when she spoke she STOPPED massaging! To be honest, I believe she was under the influence because she slurred her words and her eyes could barely stay open. Since my friend payed for my massage as a birthday present, I didn't complain in front of her. However, i did tell her not to go to Rebecca....EVER. ---Disappointed
Steveanna W.
Customer service is outstanding. The staff works with you to schedule the time that works best for you. The staff are all very pleasant. It is a relaxing experience from the moment you walk in the door.
John K.
I had a deep tissue massage with Lakreishia. She was fantastic. Worked out all my knots and had great pressure. She frequently checked in on pressure which was welcome. The staff is welcoming and spa is beautiful too. Would definitely back.
Ashley M.
Very disappointed in this place. I had prescheduled a couples massage for my birthday. I get a call, 30 min the day of our massage saying they can’t get us in. They never tried to make it right or never tried to reschedule.
Chris K.
Massages are always perfect. The Therapists and front desk staff are sccomidating and professional.......until it comes time to check out. There is always something that stumps them when getting through the payment and scheduling the next massage. It usually takes 7-10 mins to check out and schedule next months appt....(we have a monthly membership and have a couples massage) Today....21 MINUTES and we got so sick of waiting, just threw down some 20's and walked out. The girl checking us out was new. However 3 other employees were all looking around a computer screen next to us, they acted as if the shuttle was about to launch. No attempt to help the new girl and they saw how frustrated we were. Sad leaving a massage appt as worked up as before hand. Not sure yet if we'll continue our membership and return.
David H.
Would give it a 5, but we were given the option to add on a Facial which we chose and never received the service. At least they didn't charge us for it. Otherwise, the couples massage was great.
The Smith A.
Always enjoy our time here. Hubby and I both love our massages here. Great staff. Always leave feeling relaxed.
Clara M.
Wonderful customer service and fabulous massage therapists. Great value for the monthly membership!
Linda P.
I recently had my first visit to Hand and Stone. It was very easy to set up the appointments for a first time massage and facial. I highly recommend you treat yourself on your first visit to both. This location is very easy to get to and there is plenty of parking in the parking garage with a short walk to the location. It is very clean and welcoming when you come in. Soft music is playing throughout. It creates a very relaxing beginning. I had a massage by James and a facial by Erika. I left feeling very rejuvenated.
Jennifer E.
Fantastic service!
Traycee H.
Not a great massage...and the lady talked nonstop about her family drama
Taylor T.
Don’t leave your jewelry here by accident (which is easy to do since they just give you a chair). Left mind a week ago. Took me calling them FOUR times for them to tell me “like, yea, we looked around on the floor and stuff...and didn’t see it.” The manager never reached out even after I asked for a call back. I was the last appointment of the day. Only one in there. And I called right at 9am when they opened the following day. You would think that I’m not the first person to leave jewelry and that there might be a standard process. Nope. When I filed the police report, the officer told me that this isn’t his first one, and they take no responsibility. Unfortunately for me, possession is 9/10ths of the law, and I cannot prove they have it. Guess I will try Mallory Lane and cancel if I have issues there too. I would assume it’s the same owner.
Mark T.
Came in for a couples massage... was very pleasant experience on my part the LMT that worked on my friend. Did a lot of excessive shaking during the session. Shaking his body, he was too polite to tell the LMT that it was distracting and uncomfortable. I have no complaints regarding my LMT although we felt that they could have been a little more friendly. They were polite but a little standoffish.
Tina J.
The front desk staff was very professional and friendly. The place is beautiful and smells great. The massage bed was very comfortable and heated. I got the best massage I've ever had from Michael - great experience!
Eralyn R.
So I made a cancellation today of my membership. Now they told me that they have a 30 days notice before they stop the auto draft on my account which was never mentioned or clarified the time I sign up for membership and I even clearly ask if I change my mind and not to continue my membership how long I have to notify them, they said anytime since there is no contract at all. Today the lady basically told me that it’s on the paper that I sign repeatedly. It’s disppointing. We all have to be careful when signing up for membership here and don’t rely on what they say read the TERMS and CONDITIONS? Good luck!
Sue C.
I did not have a good experience with Hand & Stone when I lived in Texas so was a bit wary when I moved here. However, from the moment I walked in for my first appointment, I was treated kindly and with respect. The front desk staff is phenomenal as is their management staff. Nicole, who does my facials, is sweet as can be and always checks with me to see if my skin has had changes, etc. AND my facial is always customized, which I love. I have had a few massages here too and very professional and exactly as advertised. This is my new home away from home and I think you should consider coming here as well. Don't you need a relaxed day???
Bernice B.
Can't ever get an appointment and the massage is only 50 minutes not an hour.
Dr. M.
Welcome and massage was excellent! I was almost sold on a three month pre-paid membership until I was initially told the wrong price, but charged without knowledge for a different amount, manager seemed irritated and gave off bad energy especially when i decided not to get the membership.
Dolly R.
Quick appointment turnaround and staff communicated very well. Ashley was especially helpful. Massage with Peyton was wonderful; I came in with lower back pain and she focused on working out my lower back for the appropriate amount of time to ensure other areas of my body were worked out as well. Location was great and atmosphere was relaxing and clean. I came in using a birthday gift card and left with 4 gift cards (two for myself for a massage and one for a facial, one for my husband, and one for my mom).
Laurie K.
Excellent!
Kevin R.
Love this place!
Annie P.
I have been going to Hand and Stone Brentwood now for a few years and the service is always amicably comforting. I always book my appointments with Darlene so my massages are highly recommended. Try out the lifestyle and let me know if it isn't life changing for you. :)
Joyce M.
Recently had a wonderful massage at this location. Customer service was impeccable and the massage was great! The environment was nice and clean and very relaxing. I'll definitely will return when I'm in the area.
Teresa B.
I was able to get in the same day which was perfect! Heidi did a wonderful job with the amount of pressure, very friendly and professional.
Phyllis M.
The hot stone massage is awesome as well as the facials.
Robbie M.
Just rcvd the best massage I've ever had there!
Jon Paul M.
Been to a couple massage places in cool springs. This one was a far better experience. Mesusse was friendly and the massage was very relaxing. I don't think I'll try another place, loved my experience here. Costs around $40-60 per hour.
Ebony B.
Hand and Stone has provided the best spa experience I’ve ever had. I get an hour massage from Jeru, he is the ABSOLUTE best!! Highly recommended!
Tracy S.
My review comes after four appointments - massage and facial. I'm very pleased with the savings and benefits of my membership! Each staff member has been very friendly and helpful with an attitude that they appreciate me being their client. Beautiful, serene atmosphere!
Ruby M.
Very clean, comfortable and professional. Loved my facial and look forward to a massage soon!
Val N.
I love this place and have been very pleased with my membership. The staff is very pleasant and helpful and the aestheticians and massage therapists are delightful. I can’t wait each month to take advantage of my facial/ massage. It’s nice to get to choose what to use or save up and use both at once. Ahhhh. What a treat. Kylee is amazing and always gives great advice on skin routines. She gives a great neck massage as well!!
Miranda W.
I love getting my facial's done at Hand and Stone. Malia that does them is AWESOME! All of there staff is very friendly and knowledgeable when it comes to the products and the types of services they offer.
Linda D.
Super happy with the services rendered at the Brentwood Location. Renee' is my favorite aesthetician. All of the massages I've had were very good and you cannot beat the prices!!
David L.
Several poor experiences. Scheduled massage today on December 17 but spa had no record of future appt. very disappointed and will be cancelling membership.
Leah D.
I have been to two locations of Hand and Stone, including this one. Both of them have been professional and relaxing. Their customer service is wonderful and the services are even better! Like any spa, the experience changes with the massage therapist, but that's to be expected. Everyone needs something a little different from a massage therapist. I highly recommend the membership to anyone who needs regular massages.
Reenie C.
Absolutely awesome experience!! Beautiful spa with knowledgeable staff that are super friendly and extremely engaging. I had a massage and facial and they were both incredible. The atmosphere was so soothing , clean and modern . I received excellent advice on my skin care from Martina and my massage from Brittany was great including stretching and heating my muscles . Can’t say enough about this place and the owners we’re there making everyone right at home ! You won’t be disappointed!
Jon C.
The environment was soothing. My masseuse was professional and effective. He gave the correct amount of pressure and had a keen ability to find my most tense places. He spent an appropriate amount of extra time on my worst spots while relaxing the rest. High praise.
Melanie S.
The staff was very friendly & helpful. I thoroughly enjoyed my relaxation massage with Katerina. My overall experience was exceptional and I will definitely frequent the this location again.
Babs S.
Vanessa is amazing!
Vicki W.
Very professional service, beautiful atmosphere, and friendly staff. Vadra gives a great massage and Melea helped my skin look amazing!
Michael P.
The massage was excellent but I got a ear full of them trying to push me into a contract with them. That is not what I was looking for to relax for an hour. You would get a 5 if I didn't hear anything about a contract.
Linda H.
I love the atmosphere and wonderful staff at Hand and Stone. Malia was a key inspiration in getting me started on facials and purchasing some of the wonderful products provided at Hand and Stone. I have been to 2 locations (Cool Springs and Brentwood) which are equally friendly and caring.
Ernie M.
The facilities were great, the reception was warm and professional, and the masseur I was assigned was very knowledgeable and skilled. Looking forward to going back!
Anthony W.
Vanessa was terrific! First time massages are very reasonably priced. Front end staff were very courteous and attentive. Would highly recommend.
